Privacy Policy

Last updated: 27 October 2026

Evac Safe Group Pty Ltd (ABN 98 690 933 969) (“Evac Safe”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, store and disclose personal information through our website, evacsafe.com.au, and in the course of providing our services. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website or submitting an enquiry, you agree to your information being handled as described in this policy.

What Information We Collect

The information we collect depends on how you deal with us. It may include:

Contact details: your name, email address, phone number and business or organisation name
Site details: the address and type of building you need our services for
Files you upload: floor plans, existing evacuation diagrams, photos, videos, sketches and other documents
Enquiry details: your messages, preferred contact method and any other information you choose to give us
Billing details: information needed to quote, invoice and receive payment. We do not store credit card details on our website.
Website usage data: your IP address, browser type, pages visited, time on site and how you arrived at our website (for example, from a search engine or online ad)

You can browse our website without telling us who you are. If you choose not to give us certain information, we may not be able to quote or provide our services.

How We Collect Information

We collect personal information when you:

Fill in a quote or contact form on our website
Email us, call us or send us files
Engage us to carry out work, including site surveys and installations
Use our website, through cookies and analytics tools

Sometimes we receive information about you from someone else, such as a building manager, fire protection company or colleague who refers you to us or engages us on your behalf.

How We Use Your Information

We use personal information to:

Respond to your enquiry and prepare a quote
Plan, carry out and deliver our services, including site surveys, design, printing and installation
Contact you about your project, quote or invoice
Manage payments and keep business records
Improve our website, services and customer experience
Measure how our website and online advertising are performing
Send you information about our services where you have agreed to this. You can opt out at any time.
Meet our legal and regulatory obligations

We will not sell, rent or trade your personal information.

We only share personal information where we need to in order to run our business and deliver our services. This may include:

Our staff and contractors, such as designers, surveyors, printers and installers working on your project
IT, website hosting, email, form and cloud storage providers
Accounting, payment and invoicing providers
Analytics and advertising providers, such as Google
Professional advisers, such as accountants and lawyers
Government agencies or other parties where the law requires or allows it

The people we share it with must only use your information to provide services to us, and must keep it confidential.

Overseas Storage

Some of our service providers, such as cloud storage, email and analytics platforms, may store or process data outside Australia. This can include the United States. Where this happens, we take reasonable steps to make sure those providers protect your information in line with the Australian Privacy Principles.

Floor Plans and Building Information

Floor plans and building layouts can be sensitive. We treat any plans, drawings, photos and site information you send us as confidential. We use them only to deliver your project, and do not share them except with the people working on it or as required by law.

Keeping Your Information Secure

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, changes or disclosure. These steps include secure, password-protected systems, access limited to people who need it, and reputable service providers. No method of sending data over the internet is completely secure, so we cannot guarantee the security of information you send to us online.

We keep personal information only for as long as we need it for the purposes in this policy, or as required by law, for example for tax and business records. After that, we securely delete or de-identify it.

Cookies and Analytics

Our website uses cookies and similar technologies to make the site work, understand how visitors use it, and measure our advertising. We use tools such as Google Analytics and Google Ads, which may use cookies to collect information about your visit and show you relevant ads on other websites.

You can set your browser to block or delete cookies, although some parts of the website may not work properly as a result. You can manage Google ad personalisation through your Google account settings.

Third-Party Links

Our website may link to other websites, such as Google reviews or social media pages. We are not responsible for the privacy practices of those websites, so we encourage you to read their policies.

Marketing

If we send you marketing emails, you can unsubscribe at any time using the link in the email or by contacting us.

Accessing and Correcting Your Information

You can ask to see the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Please contact us using the details below. We will respond within a reasonable time, usually within 30 days.

Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.

Contact Us

Evac Safe Group Pty Ltd ABN: 98 690 933 969 Website: evacsafe.com.au Email: info@evacsafe.com.au Phone: 1300 316 159 Address: 2/27 Cronulla Ave, Mermaid Beach QLD 4218